退款政策
换货和退货
如果产品不是您订购的或者有故障,我们接受换货和退货。
在这种情况下,请 contact请提前通知我们,并在收到货物后的8天内处理。
然而,如果产品已被使用,或者产品已被顾客损坏或划伤,将无法接受退货。
请注意,截止日期过后我们将无法接受换货或退货请求。
如果您的退货请求被批准,我们将向您发送有关如何以及何处发送您的包裹的说明。
我们无法接受顾客自身原因或未事先通知的退货或换货。
退款
一旦我们收到并检查了退货物品,我们会告知您是否授权退款。
如果授权,您将根据原始付款方式自动退款。
请注意,您的银行或信用卡公司可能需要一些时间来处理您的退款。
我们无法接受顾客自身原因或未事先通知的退货或换货。
Experience Menu
We offer attractive experiences that will immerse you in the world of Japanese bag artisans.
About Us
We are Yamamoto Bag Factory & Shop, crafting randoseru since 1949, now expanding to bags, leather accessories — and even tomatoes! Located in Nara, Japan, the birthplace of Japanese culture, we proudly open our factory to visitors. With nothing to hide, we invite you to step in, look around, and experience our craftsmanship firsthand. We hope our work brings a smile to your face.
Attractive Surroundings
Our factory is located near Asuka, Nara — a place known as the birthplace of Japan, now on its way to becoming a UNESCO World Heritage Site. Asuka is home to ancient temples, mysterious stone monuments, and stunning rural landscapes that capture Japan's timeless beauty. Just 60 minutes from both Osaka and Nara stations, it’s a journey through history and tradition worth experiencing.