Refund Policy
Exchange and return
We accept exchanges and returns if the product is not what you ordered or is faulty.
In this case, please contact us in advance and within 8 days of receipt of the goods.
However, returns cannot be accepted if the product has been used or if the product has been damaged or scratched by the customer.
Please note that we will not be able to accept requests for exchanges or returns after the deadline has passed.
If your return request is approved, we will send you instructions on how and where to send your package.
We cannot accept returns or exchanges for the customer's own reasons or without prior notification.
Refund
Once we have received and inspected the returned goods, we will let you know whether a refund is authorised.
If authorised, you will automatically be refunded according to the original payment method.
Please note that your bank or credit card company may take some time to process your refund.
We cannot accept returns or exchanges for the customer's own reasons or without prior notification.
Enhance Your Shopping Experience
To streamline your shopping journey, we recommend creating an account. By doing so, you can easily sign in to track your orders, manage your preferences, and receive updates on new products and exclusive offers. Our menu is designed to help you navigate through various models and options, ensuring you find the perfect product that suits your needs.
Diverse Color Selections
When choosing a school bag, color is just as important as function.
Traditionally, black was popular for boys and red for girls. But today, there’s a wide variety of options—navy, moss green, blue, pink, orange, purple, and pastel tones to vibrant hues—so there’s something for everyone. These rich color selections allow children to express their individuality and sense of style.
At Yamamoto Bag Workshop, we offer a diverse range of colors so that every child can find a bag that feels uniquely theirs.
Seamless Customer Support
Should you have any inquiries or require assistance, please contact our customer service team. We're here to help you with product information, order details, and any other questions you might have.
Currency and Pricing
For our international customers, prices may be displayed in various currencies, such as USD (US Dollar) and SGD (Singapore Dollar), depending on your location, to ensure a more convenient shopping experience. Please note that all transactions are processed in Japanese Yen, and the final amount may vary based on exchange rates and any fees charged by your bank or credit card provider.
Explore More
We invite you to explore our content sections to learn more about the craftsmanship behind each product, the history of randoseru, and the values that drive our brand. Your journey through our collection is just a skip away from discovering the perfect backpack for you and your child.